Refund Policy

All purchases at Aurea Luxe are sealed, authenticated, and dispatched in original boutique condition.

ALL SALES FINAL

All sales are final. We do not offer refunds, returns, or exchanges on any product once an order is placed — this applies even if the bottle is still sealed, unused, and unopened. Please review your order carefully before purchasing.

NO RETURN ONCE OPENED

Once the manufacturer seal, plastic wrapping, or cellophane is broken, the product is considered used. We do not accept returns, refunds, or exchanges for opened bottles under any circumstance.

WRONG ITEM SHIPPED

If we ship the wrong product due to our error, contact us within 48 hours of delivery with order number and clear photos. We will arrange a replacement of the correct item at our cost.

DAMAGE IN TRANSIT

All parcels are securely packaged and shipped via insured courier. Damage caused during transit is handled through the courier's insurance claim, initiated by the customer with our support.

HOW TO REQUEST

Email aurealuxedxb@gmail.com or message @aureadxb on Instagram with your order number, product name, and reason.

By placing an order, you confirm that you have read and agree to this policy. This policy is in line with the UAE Consumer Protection Law (Federal Law No. 15 of 2020).